Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn and unused
With tags attached
In the original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact us at binkley@mwb813.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at binkley@mwb813.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Custom or personalized products
Gift cards
Sale items

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get the item you want is to return the original item. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned: